[FGC]
Fresh Ground Consulting
Mike Ferguson
Fresh Ground Consulting
ph: (562) 308-0495
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FGC. IT'S WHAT HAPPENS NEXT.
"If you purchased this book looking for a few good marketing tips while cutting quality corners, do us all a favor, put the book on the shelf and spend 12 months focusing on improving quality in every aspect of your business except marketing before you pick it up again. I just might walk into your coffeehouse one day and I would hate to have to write on a comment card, as I have on occasion, 'Great logo, too bad about the coffee.'"
-From Mike Ferguson's Preface to
Essential and Effective Marketing for the Specialty Coffee Retailer
"How many? It’s a question as deeply imbedded in American definitions of success as 'how much?' If you own a single coffeehouse, you’ve probably been asked numerous times when you plan to open your second location. If you already own multiple shops, you’re probably asked regularly when you plan to open the next one. After all, Starbucks has nearly 5000 stores in North America and everyone wants to know when you’re going to catch up. But the harsh reality is that success with one coffeehouse does not guarantee success with multiple stores. That’s because beyond the basic operational and financial issues of opening additional stores lie more subtle questions related to identity, image and branding."
-From The Micro-Chain Link: Branding, Community and Quality
by Mike Ferguson
Published in the April 2003 issue of Fresh Cup Magazine
Mike Ferguson
Fresh Ground Consulting
ph: (562) 308-0495
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